Kickstarter Information
Refund Policy:
Kickstarter Refunds
Steve Jackson Games has a no questions asked refund policy on your Kickstarter pledges.
Below you will find information on how your refund will be addressed based on when it is requested.
- Refunds within 14 days of project close: We will process a 100% refund of your pledged amount. This will be completed through Kickstarter.
- Refunds after 14 days of project close: Your refund may be subject to a 10% fee to cover Kickstarter and payment processing fees.
- Refunds for a return: Your refund may be subject to a 10% fee to cover Kickstarter and payment processing fees. BackerKit add-on items will be refunded at 100% rate. Shipping fees will not be refunded. All returns must be unopened and in original condition. To start a return, please visit http://help.sjgames.com/support/home or email help@sjgames.com.
(Note: At times Kickstarter refunds will not process, and we may use another method such as PayPal to address your refund. We will reach out to you if this situation arises.)
Why only a 90% refund?
As you can see here, Kickstarter charges a 8-10% fee for each pledge. After 14 days, we can no longer recover those fees. Due to this, 10% of your pledged amount on Kickstarter will be retained to cover Kickstarter and payment processing fees, as well as the time it takes to address your refund.
BackerKit Refunds
BackerKit does not retain fees in a refund, so any amount refunded through BackerKit will include 100% of the amount charged. You will still be subject to a 90% refund if your whole pledge is cancelled.
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